Lalamobi | Frequently asked questions

How do I order on the website?

A) If you haven't registered with Lalamobi United Kingdom yet:
1. Select your product.
2. Enter your mobile phone number and click on "Continue".
3. Text OK to the 66299.
4. Lalamobi United Kingdom will send your product by text message or as a download link to your mobile phone.

B) If you've already registered with Lalamobi United Kingdom:
1. Select your product.
2. Enter your mobile phone number and click on "Continue".
3. Lalamobi United Kingdom will send your product by text message or as a download link to your mobile phone.

C) If you've already logged in:
1. Select your product.
2. Click on "Download".
3. You see your mobile phone number already filled in and click on "Continue".
4. Lalamobi United Kingdom will send your product by text message or as a download link to your mobile phone.

What do I do with the download link I received?

1. Open the message Lalamobi United Kingdom sent you.
2. Scroll down to the download link.
3. Click on the link and you will be immediately connected to Lalamobi United Kingdom Content Store.
4. The download will start automatically.
5. When the download is finished, just save it.
6. Have fun with your product! Important notice: Never click interrupt during the download! Wait until the download is finished.

I haven't received my download. What is the problem?

Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting. Nokia: - Services > Settings > Service Inbox settings - Messaging > Settings > Service Msg. Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup LG: - Internet > Push Messages > Receive Samsung: - Fun Box > WWW Services > Push Messages > Setting - Fun Box > Wap Browser Sony-Ericsson: - Messaging > WAP Push > Allow Push - Wap Services > Push Messages - Messaging > Wap Push If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.

I have received a bookmark instead of a ringtone?

The content items -screensavers, ringtones, applications and games- are too big to be send by SMS. To get these items on your phone you have to download those by WAP. You receive this bookmark for that reason. The bookmark directs you to a downloadpage where you can download your order. Please check your WAP settings on your phone before you download your item. With some phones you don't receive a bookmark, but a download url. Please consult the instructions guide of your phone, when you encounter problems.

I get the error message: Too large to send back?

Some wallpapers, ringtones or mobile games are too big to download with the default WAP settings. You get this error message: Too large to send back. Change your WAP settings to continue and try again.

I get the error message: 'Invalid download data'?

Your WAP settings are probably not correct. Check your WAP settings at your mobile providers website and try again.

Which services do we offer and what do they cost?

Please check Lalamobi United Kingdom Products and Services on the website for an overview of the services, costs and billing methods.

How can I order the Lalamobi United Kingdom services and how will I be billed?

To order the Lalamobi United Kingdom service on the website, please enter your phone number, click "Continue", respond with OK and Lalamobi United Kingdom will immediately send you a SMS with all order details.The charge will be deducted either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.

Is there a notice period or a minimum membership term?

You can cancel a service at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice, as the network operators' bookings are back-dated.

What happens if I want to order more content items than are included in my service?

Once credits for that week have been exhausted, no more items will be available until the following week.

Can I order individual content or do I have to order a Lalamobi United Kingdom service?

We currently do not sell individual content. You need to order an available Lalamobi United Kingdom service.

How can I cancel a service?

You can cancel your Lalamobi United Kingdom service anytime: Send a sms STOP to 66299(please carefully check from which shortcode you have received our service messages). You can also call our customer care number 00442037349268 or send an email to support@lalamobi.com

I have been unsubscribed but still receive messages from 66299?

It is possible to receive messages from 66299 from another service provider. To cancel all messages you have to send STOP to 66299 in order to cancel all your subscriptions.

I did not know that I have to pay for the service?

On our website the price and terms of the service are mentioned. When you subscribe to our service you receive first a SMS message with the price information as well. When you confirm this SMS message then you are subscribed to our service and then the charges will occur.

How can I register with Lalamobi United Kingdom on the web?

Select a product or service that you would like to order. By clicking on the link, you will be taken directly to a order page where you need to enter your mobile number. Click Continue, confirm by sending OK and Lalamobi United Kingdom will immediately send you a SMS with all order details. Please reply this SMS with OK to continue with the registration process. You are subscribed for our services to download the content for your mobile phone or play the online quiz.

I have never been subscribed, but I still receive messages?

It is possible that you do not remember that you have subscribed to our service. In order to subscribe to our service you receive a message first that you have to confirm. Only when that is done you are subscribed. Always make sure that nobody else has access to your phone and is able to subscribe your phone number to our service without your permission. Check the messages you receive very well and from which number you receive them. Are the messages not send from number 66299 then contact your mobile operator customer care.

My child is minor and has subscribed for the service?

On our website and promotions it is mentioned that persons under 16 have to ask explicit permission from their parents or guardian. We cannot be held responsible or accountable if a minor child subscribes without parental permission. To unsubscribe you can send an SMS with STOP to 66299 (from your child’s phone). Or you can send a mail to our customer service with a request to unsubscribe: support@lalamobi.com. We act according the guidelines of the local mobile operators.

I received a confirm message on my phone but did not order anything?

Probably someone has (accidentally) submitted your mobile phone number to one of our websites. Please ignore the confirm message (which is free of charge) provided to you in case you did not request our service yourself and when you do not wish to subscribe to our service.

In order to make sure your download will work on your phone, get the correct WAP/Internet settings for your mobile phone now.

Please refer to your mobile's manual or ask your mobile's manufacturer for assistance.

How can I participate?

When you subscribe to the offered Lalamobi United Kingdom service during the promotion period you will automatically participate in this promotion. To order the Lalamobi United Kingdom service, please enter your phone number on the website and Lalamobi United Kingdom will immediately send you an SMS with all order details. Please reply to this SMS to continue with the registration process.

How can I win the prize?

All participants in this promotion stand an equal chance to win the communicated prize. After closure of the promotion period the winner of the prize will be drawn among all participants.

Can I participate in more promotions?

Yes, you can participate in multiple promotions and play for more prizes. Only one entry per person per promotion.

Who are excluded from subscription and/or participation in the Lalamobi United Kingdom services?

Persons under the age of 16 without the consent of legal guardian or parent as well as employees of Lalamobi United Kingdom and their immediate families and agencies and companies associated with games and competitions are ineligible to enter the competitions or to take part in the promotion.

When and how do I hear if I am the winner of the prize?

Within one week after the draw of the winner, the winner will be personally contacted. The winner will be contacted during two consecutive days, twice a day. If the phone is not answered personally, no claims can be made to the prize. In case the winner cannot be reached, the prize will be allocated to another participant by draw. The result is final and no correspondence will be entered into.

When will I receive the prize?

Within 3 weeks we will deliver the prize at the residential address provided by the winner. Lalamobi United Kingdom reserves the right, in reasonable circumstances to transfer an equivalent prize or a prize to a comparable or greater value if the advertised prize for any reason is not available. The prize must be accepted as offered, and is not transferable or severable. Any postage or courier charges will be borne by the winner.

What does it cost to participate in the promotion?

Please check Lalamobi United Kingdom Products and Services on the website for an overview of the services, costs and billing methods. No additional costs shall be applicable to participate in a promotion.