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Frequently asked questions

1. Open the message sent to you.
2. Scroll down to the download link.
3. Click on the link and you will be immediately connected to the service content portal.
4. The download will start automatically.
5. When the download is finished, just save it.
6. Have fun with your product! Important notice: Never click interrupt during the download! Wait until the download is finished.

Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting. Nokia: - Services > Settings > Service Inbox settings - Messaging > Settings > Service Msg. Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup LG: - Internet > Push Messages > Receive Samsung: - Fun Box > WWW Services > Push Messages > Setting - Fun Box > Wap Browser Sony-Ericsson: - Messaging > WAP Push > Allow Push - Wap Services > Push Messages - Messaging > Wap Push If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.

The content items -screensavers, ringtones and games- are too big to be send by SMS. To get these items on your phone you have to download those by WAP. You receive this bookmark for that reason. The bookmark directs you to a downloadpage where you can download your order. Please check your WAP settings on your phone before you download your item. With some phones you don't receive a bookmark, but a download url. Please consult the instructions guide of your phone, when you encounter problems.

Some wallpapers, ringtones or mobile games are too big to download with the default WAP settings. You get this error message: Too large to send back. Change your WAP settings to continue and try again.

Your WAP settings are probably not correct. Check your WAP settings at your mobile providers website and try again.

To order the service on the website, please enter your phone number, click "Continue", and immediately you will be provided with a SMS with all order details. Please reply to this SMS to continue with the registration process, or you will receive an sms with a pincode. Follow the instructions provided in the SMS in order to confirm your subscription. The charge will be deducted by your mobile network operator either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.

You can cancel a service at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice from your mobile network operator, as the network operators' bookings are retro-actively.

We currently do not sell individual content. You can order an available service.

You can cancel the service anytime: Send a sms STOP to 31789 (please carefully check from which shortcode you have received our service messages). You can also call our customer care number 0861106472 or send an email to

It is possible to receive messages from 31789 from another service provider. To cancel all messages you have to send STOP to 31789 in order to cancel all your subscriptions.

On our website the price and terms of the service are mentioned. When you subscribe to the service you receive first a SMS message with the price information as well. When you confirm this SMS message then you are subscribed to the service and then the charges will occur.

Select a product or service that you would like to order. By clicking on the link, you will be taken directly to an order page where you need to enter your mobile number. Click Continue, and you will immediately be provided with a SMS with all order details. Please reply this SMS with YES to continue with the registration process. You are subscribed to the services and are granted access to the service content portal where you can select the content for your mobile phone. The content will be provided to you through the network of your mobile network operator. You will also receive a password by SMS. Use this password together with your mobile number for all your downloads at our content portal.

Go to the service website and click on 'Login for members'. There you find the link 'forgot my password'. Click on this link, enter your mobile number and you will be provided with a new password.

You cannot change your password. So please save your password that is sent to you by sms.

It is possible that you do not remember that you have subscribed to the service. In order to subscribe to the service you receive a message first that you have to confirm. Only when that is done you are subscribed. Always make sure that nobody else has access to your phone and is able to subscribe your phone number to our service without your permission. Check the messages you receive very well and from which number you receive them. Are the messages not send from number 31789 then contact your mobile operator customer care.

On our website and promotions it is mentioned that persons under 18 have to ask explicit permission from their parents or guardian. We cannot be held responsible or accountable if a minor child subscribes without parental permission. To unsubscribe you can send an SMS with STOP to 31789 (from your child’s phone). Or you can send a mail to our customer service with a request to unsubscribe: We act according the guidelines of the local mobile operators.

Probably someone has (accidentally) submitted your mobile phone number to one of our websites. Please ignore the confirm message (which is free of charge) provided to you in case you did not request our service yourself and when you do not wish to subscribe to our service.